Nancy MacDonald looks at Australia’s nationwide upgrade to Solacom Guardian emergency call handling and what it means for Australians in distress.
A couple of weeks ago, Australian telecom provider, Telstra, opened a new contact center for emergency call handling and management in Adelaide. It was an important moment for Australians and for all of us at Solacom. Starting in 2020, Telstra will roll out next-generation emergency calling services for the entire population of Australia. And our Solacom Guardian call handling solutions are at the heart of the nationwide upgrade.