Three Reasons You Can’t Afford to Compromise on Text-To-911 Implementations

Posted by Nancy MacDonald | VP Business Development on March 19, 2018

Nancy MacDonald explains why it’s so important to get text-to-911 implementations right the first time.

Today, the decision for Public Safety Answering Points (PSAPs) is not whether they will implement text-to-911, but how they will implement it. 

While the FCC rules allow PSAPs to choose from three implementation options, only a full-featured text-to-911 solution that integrates easily into a Next Generation 9-1-1 (NG9-1-1) call handling and management solution puts PSAPs in the best position for today and tomorrow.

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Reflections on 50 Years of 9-1-1

Posted by Pierre Plangger | President on February 16, 2018

Milestones are interesting. Every now and then one comes up that makes you stop and think about how we got where we are and, sometimes, what the future will bring. 

This month marks the 50th anniversary of the first 9-1-1 call in the U.S., and it’s hard to believe that 50 years have passed since that first call in Haleyville, Alabama. During that time, the emergency response process has been changed by the call handling and management technology that enables Public Safety Answering Points (PSAPs) to answer calls. Although the technology is important, it is really only an enabler — one half of the equation. The other half — the response side — starts with the call taker who answers the call and has to determine what the emergency is, where it is, and how best to deal with it.

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