Full-Featured Call Handling Systems Make the Most of Mobile Location Data

Posted by Daniel Biagé | VP of R&D on September 05, 2018

More-accurate location information can help call takers pinpoint 9-1-1 calls from mobile phones. But it is only half of the equation. Daniel Biagé explains the importance of advanced call handling features to emergency response efforts. 

Most public safety answering points (PSAPs) are aware that Next Generation 9-1-1 (NG9-1-1) solutions will bring more precise location capabilities to a call taker’s desktop. Detailed geographic information system (GIS) data and sophisticated visual mapping applications will give call takers new visibility into each caller’s exact location. Combined with device-based location data for calls made with wireless phones, call takers will have a variety of information sources that will help pinpoint the location of all callers. 

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Next-Gen Analytics and Reporting You Can’t Live Without

Posted by Daniel Biagé | VP of R&D on June 20, 2018

NG9-1-1 operations will require a far more sophisticated analytics and reporting solution than most PSAPs are using today. Daniel Biagé explains what PSAPs need to look for and why.

Almost every NG9-1-1 system vendor offers some level of analytics and reporting functionality. The key for PSAPs is to choose a solution that provides the features they really can’t live without as they migrate to NG9-1-1 operations. These are the features that PSAPs need to:

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How to Make the Most of GIS Data

Posted by Daniel Biagé | VP of R&D on May 24, 2018

Daniel Biagé explains how PSAPs can combine geographic information system (GIS) data and sophisticated mapping to locate callers faster.

It’s no secret that most PSAPs still rely on information from Automatic Location Information (ALI) and Master Street Address Guide (MSAG) databases to determine caller location. However, as more and more people use mobile phones and text messages to contact 9-1-1, these traditional sources become dangerously inadequate. Media outlets have highlighted the tragic results that can result from insufficient and inaccurate location information.[1] 

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Key Cost Considerations for NG9-1-1 Call Handling Solutions

Posted by Tony Parrott | VP of Sales on May 15, 2018

Tony Parrott explains why PSAPs need to look well beyond the initial purchase price when choosing an NG9-1-1 call handling solution.

Like any major purchase, the upfront costs for an NG9-1-1 call handling solution can be daunting, especially in the face of ongoing budget constraints. While cost concerns can make it tempting to pick the solution with the lowest initial purchase price, that’s often a short-sighted decision. To get the best value for your money, you need to look at the long-term total cost of ownership (TCO) for the solution.

There are four main factors to consider when trying to determine TCO for an NG9-1-1 system.

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Pinpointing Caller Location to Accelerate Response Times

Posted by Daniel Biagé | VP of R&D on April 03, 2018

Real estate agents love to talk about location. You’ll often hear the phrase “location is everything.” In the PSAP world, the phrase takes on a much deeper meaning. When people are in distress, the ability to quickly pinpoint their exact location can quite literally mean the difference between life and death. 

To provide the right guidance and help first responders find people as quickly as possible, call takers must immediately know exactly where callers are. 

Here are three ways to improve the precision of your location information. 

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Three Reasons You Can’t Afford to Compromise on Text-To-911 Implementations

Posted by Nancy MacDonald | VP Business Development on March 19, 2018

Nancy MacDonald explains why it’s so important to get text-to-911 implementations right the first time.

Today, the decision for Public Safety Answering Points (PSAPs) is not whether they will implement text-to-911, but how they will implement it. 

While the FCC rules allow PSAPs to choose from three implementation options, only a full-featured text-to-911 solution that integrates easily into a Next Generation 9-1-1 (NG9-1-1) call handling and management solution puts PSAPs in the best position for today and tomorrow.

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Reflections on 50 Years of 9-1-1

Posted by Pierre Plangger | President on February 16, 2018

Milestones are interesting. Every now and then one comes up that makes you stop and think about how we got where we are and, sometimes, what the future will bring. 

This month marks the 50th anniversary of the first 9-1-1 call in the U.S., and it’s hard to believe that 50 years have passed since that first call in Haleyville, Alabama. During that time, the emergency response process has been changed by the call handling and management technology that enables Public Safety Answering Points (PSAPs) to answer calls. Although the technology is important, it is really only an enabler — one half of the equation. The other half — the response side — starts with the call taker who answers the call and has to determine what the emergency is, where it is, and how best to deal with it.

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