Daniel Biagé | VP of R&D

Daniel Biagé | VP of R&D
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Next-Gen Analytics and Reporting You Can’t Live Without

Posted by Daniel Biagé | VP of R&D on June 20, 2018

NG9-1-1 operations will require a far more sophisticated analytics and reporting solution than most PSAPs are using today. Daniel Biagé explains what PSAPs need to look for and why.

Almost every NG9-1-1 system vendor offers some level of analytics and reporting functionality. The key for PSAPs is to choose a solution that provides the features they really can’t live without as they migrate to NG9-1-1 operations. These are the features that PSAPs need to:

  • Meet local, state, and national reporting requirements throughout their evolution
  • Comply with NENA i3 standards for call tracking and logging
  • Streamline operations and increase efficiency to better serve callers
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Tags: Insights

How to Make the Most of GIS Data

Posted by Daniel Biagé | VP of R&D on May 24, 2018

Daniel Biagé explains how PSAPs can combine geographic information system (GIS) data and sophisticated mapping to locate callers faster.

It’s no secret that most PSAPs still rely on information from Automatic Location Information (ALI) and Master Street Address Guide (MSAG) databases to determine caller location. However, as more and more people use mobile phones and text messages to contact 9-1-1, these traditional sources become dangerously inadequate. Media outlets have highlighted the tragic results that can result from insufficient and inaccurate location information.[1] 

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Pinpointing Caller Location to Accelerate Response Times

Posted by Daniel Biagé | VP of R&D on April 03, 2018

Real estate agents love to talk about location. You’ll often hear the phrase “location is everything.” In the PSAP world, the phrase takes on a much deeper meaning. When people are in distress, the ability to quickly pinpoint their exact location can quite literally mean the difference between life and death. 

To provide the right guidance and help first responders find people as quickly as possible, call takers must immediately know exactly where callers are. 

Here are three ways to improve the precision of your location information. 

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Tags: Insights

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