Daniel Biagé | VP of R&D

Daniel Biagé | VP of R&D
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Full-Featured Call Handling Systems Make the Most of Mobile Location Data

Posted by Daniel Biagé | VP of R&D on September 05, 2018

More-accurate location information can help call takers pinpoint 9-1-1 calls from mobile phones. But it is only half of the equation. Daniel Biagé explains the importance of advanced call handling features to emergency response efforts. 

Most public safety answering points (PSAPs) are aware that Next Generation 9-1-1 (NG9-1-1) solutions will bring more precise location capabilities to a call taker’s desktop. Detailed geographic information system (GIS) data and sophisticated visual mapping applications will give call takers new visibility into each caller’s exact location. Combined with device-based location data for calls made with wireless phones, call takers will have a variety of information sources that will help pinpoint the location of all callers. 

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Tags: Insights

Next-Gen Analytics and Reporting You Can’t Live Without

Posted by Daniel Biagé | VP of R&D on June 20, 2018

NG9-1-1 operations will require a far more sophisticated analytics and reporting solution than most PSAPs are using today. Daniel Biagé explains what PSAPs need to look for and why.

Almost every NG9-1-1 system vendor offers some level of analytics and reporting functionality. The key for PSAPs is to choose a solution that provides the features they really can’t live without as they migrate to NG9-1-1 operations. These are the features that PSAPs need to:

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How to Make the Most of GIS Data

Posted by Daniel Biagé | VP of R&D on May 24, 2018

Daniel Biagé explains how PSAPs can combine geographic information system (GIS) data and sophisticated mapping to locate callers faster.

It’s no secret that most PSAPs still rely on information from Automatic Location Information (ALI) and Master Street Address Guide (MSAG) databases to determine caller location. However, as more and more people use mobile phones and text messages to contact 9-1-1, these traditional sources become dangerously inadequate. Media outlets have highlighted the tragic results that can result from insufficient and inaccurate location information.[1] 

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Pinpointing Caller Location to Accelerate Response Times

Posted by Daniel Biagé | VP of R&D on April 03, 2018

Real estate agents love to talk about location. You’ll often hear the phrase “location is everything.” In the PSAP world, the phrase takes on a much deeper meaning. When people are in distress, the ability to quickly pinpoint their exact location can quite literally mean the difference between life and death. 

To provide the right guidance and help first responders find people as quickly as possible, call takers must immediately know exactly where callers are. 

Here are three ways to improve the precision of your location information. 

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Tags: Insights

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