Nancy MacDonald | VP Business Development

Nancy MacDonald | VP Business Development
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Recent Posts

Pinpointing Wireless 9-1-1 Calls Keeps Getting Better

Posted by Nancy MacDonald | VP Business Development on October 16, 2018

Nancy MacDonald explains how PSAPs using Guardian 9-1-1 Call Handling and Guardian Map can receive accurate device-based location information for 9-1-1 calls made with smartphones. 

It’s difficult not to pay attention when stories make the news about the challenge public safety answering points (PSAPs) face when trying to find someone calling 9-1-1 from a mobile phone. Headlines like Why Uber Can Find You but 9-1-1 Can’t are alarming because pinpointing accurate location data — and quickly — is a crucial first step in any emergency response situation.

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Tags: Insights

Three Reasons You Can’t Afford to Compromise on Text-To-911 Implementations

Posted by Nancy MacDonald | VP Business Development on March 19, 2018

Nancy MacDonald explains why it’s so important to get text-to-911 implementations right the first time.

Today, the decision for Public Safety Answering Points (PSAPs) is not whether they will implement text-to-911, but how they will implement it. 

While the FCC rules allow PSAPs to choose from three implementation options, only a full-featured text-to-911 solution that integrates easily into a Next Generation 9-1-1 (NG9-1-1) call handling and management solution puts PSAPs in the best position for today and tomorrow.

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Tags: Insights

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