Tony Parrott explains why PSAPs need to look well beyond the initial purchase price when choosing an NG9-1-1 call handling solution.
Like any major purchase, the upfront costs for an NG9-1-1 call handling solution can be daunting, especially in the face of ongoing budget constraints. While cost concerns can make it tempting to pick the solution with the lowest initial purchase price, that’s often a short-sighted decision. To get the best value for your money, you need to look at the long-term total cost of ownership (TCO) for the solution.
There are four main factors to consider when trying to determine TCO for an NG9-1-1 system.