NG9-1-1 operations will require a far more sophisticated analytics and reporting solution than most PSAPs are using today. Daniel Biagé explains what PSAPs need to look for and why.
Almost every NG9-1-1 system vendor offers some level of analytics and reporting functionality. The key for PSAPs is to choose a solution that provides the features they really can’t live without as they migrate to NG9-1-1 operations. These are the features that PSAPs need to:
- Meet local, state, and national reporting requirements throughout their evolution
- Comply with NENA i3 standards for call tracking and logging
- Streamline operations and increase efficiency to better serve callers