How Cybersecurity Services Reduce Worries and Risks in an NG9-1-1 World

Posted by Gilles Ferland | VP of Product Management on June 19, 2019

Gilles Ferland explains how the right combination of expert cybersecurity services helps PSAPs prevent, detect, and quickly recover from cyberattacks.

While all public safety answering points (PSAPs) are experts in public safety, most are not experts in cybersecurity. They simply don’t have the IT staff or the budgets needed to keep pace with rapidly evolving cyberthreats. To ensure adequate protection as they move to Next Generation 9-1-1 (NG9-1-1) systems, PSAPs will need help from cybersecurity experts who specialize in public safety infrastructure. Here’s why.

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Keeping Up With Texting Technologies

Posted by Daniel Biagé | VP of R&D on April 19, 2019

Just when you’ve got it all figured out, it’s time to start thinking about the next evolutions in texting technologies. Daniel Biagé looks into the not-too-distant future of texting.

Texting is like every other technology — it’s continuously evolving and becoming more sophisticated. That means supporting text-to-911 is only the beginning for public safety answering points (PSAPs). Just as people expect PSAPs to support text-to-911 today, they’ll expect them to support more advanced texting capabilities as they become available. And, before we know it, supporting texting capabilities beyond text-to-911 will become mandatory.

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What It’s Going to Take to Meet NG9-1-1 Demands

Posted by Daniel Biagé | VP of R&D on March 29, 2019

To meet the demands of NG9-1-1 call handling and management, PSAPs must adopt the right deployment strategy. Daniel Biagé takes a closer look at what that means.

Historically, most public safety answering points (PSAPs) have relied on a diverse collection of solutions that get the job done, but weren’t designed to work together as a cohesive whole. But, sticking with this approach as they evolve to Next Generation 9-1-1 (NG9-1-1) systems would be a big mistake. Call volumes will be too high, call types will be too varied, and there will be way too much data to process.

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Solacom and Comtech Deliver Better NG9-1-1 Together

Posted by Pierre Plangger | President on March 08, 2019

The acquisition of Solacom by Comtech creates the most comprehensive portfolio of standards-compliant public safety products and services for PSAPs.

The one thing we can count on in our industry is change.This month, our corporate structure changed with the acquisition of Solacom by Comtech. With the conclusion of this process, our team is now a part of the Comtech family. While this creates a few internal adjustments, the change in our corporate ownership will be transparent to our customers. On a day-to-day basis, it’s business as usual. As a subsidiary of Comtech, our team will continue to deliver Solacom’s call handling and management solutions directly to PSAPs nationwide. 

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Why PSAPs Should Be Excited About Smart Cities

Posted by Daniel Biagé | VP of R&D on February 05, 2019

Smart city technologies will give PSAPs new opportunities to become more proactive, improve situational awareness, and accelerate response times. Daniel Biagé explains.

Smart cities are a hot topic these days. Powered by the latest advances in wireless technologies, smart cities will use the Internet of Things (IoT) to connect and automate processes, devices, and systems. Smart cities will operate in more efficient and environmentally friendly ways. They’ll deliver services more cost effectively. Perhaps most importantly, smart cites will be safer cities.

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Everything Needed to Locate Wireless Callers Faster

Posted by Daniel Biagé | VP of R&D on November 22, 2018

Daniel Biagé summarizes the four key components PSAPs need in NG9-1-1 call handling and management systems to quickly pinpoint wireless caller location.

If you’re a regular reader of this blog, you may have noticed that we’ve written a few pieces about the capabilities available in NG9-1-1 systems to help PSAPs locate wireless callers faster. We’ve emphasized the topic so strongly because it’s fundamental to PSAPs’ operations. If you can’t locate callers, you can’t help them. And, if it takes too long to locate callers, it may be too late to help them.

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Pinpointing Wireless 9-1-1 Calls Keeps Getting Better

Posted by Nancy MacDonald | VP Business Development on October 16, 2018

Nancy MacDonald explains how PSAPs using Guardian 9-1-1 Call Handling and Guardian Map can receive accurate device-based location information for 9-1-1 calls made with smartphones. 

It’s difficult not to pay attention when stories make the news about the challenge public safety answering points (PSAPs) face when trying to find someone calling 9-1-1 from a mobile phone. Headlines like Why Uber Can Find You but 9-1-1 Can’t are alarming because pinpointing accurate location data — and quickly — is a crucial first step in any emergency response situation.

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Cybersecurity and Business Continuity: Three Steps Every PSAP Should Take

Posted by Gilles Ferland | VP of Product Management on September 26, 2018

Our cybersecurity expert, Gilles Ferland, summarizes the key actions every PSAP should take as they build cybersecurity into business continuity plans.

Your business plan already covers contingencies and processes for just about every man-made or natural disaster that could affect your operations. But, with the move to IP-based Next Generation 9-1-1 (NG9-1-1) systems, new cybersecurity threats are emerging. That means you need to build robust cyberattack mitigation and containment measures into your business continuity plan.

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Full-Featured Call Handling Systems Make the Most of Mobile Location Data

Posted by Daniel Biagé | VP of R&D on September 05, 2018

More-accurate location information can help call takers pinpoint 9-1-1 calls from mobile phones. But it is only half of the equation. Daniel Biagé explains the importance of advanced call handling features to emergency response efforts. 

Most public safety answering points (PSAPs) are aware that Next Generation 9-1-1 (NG9-1-1) solutions will bring more precise location capabilities to a call taker’s desktop. Detailed geographic information system (GIS) data and sophisticated visual mapping applications will give call takers new visibility into each caller’s exact location. Combined with device-based location data for calls made with wireless phones, call takers will have a variety of information sources that will help pinpoint the location of all callers. 

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Next-Gen Analytics and Reporting You Can’t Live Without

Posted by Daniel Biagé | VP of R&D on June 20, 2018

NG9-1-1 operations will require a far more sophisticated analytics and reporting solution than most PSAPs are using today. Daniel Biagé explains what PSAPs need to look for and why.

Almost every NG9-1-1 system vendor offers some level of analytics and reporting functionality. The key for PSAPs is to choose a solution that provides the features they really can’t live without as they migrate to NG9-1-1 operations. These are the features that PSAPs need to:

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