Text-To-911 Takes Off in Kentucky

Posted by Suzanne Larsen | Chief Operating Officer on July 24, 2019

Six PSAPs in Kentucky just went live with text-to-911 services and more PSAPs will follow. Suzanne Larsen looks at why it’s so easy for Kentucky PSAPs to make the move.

When officials in Lexington, Kentucky, announced in mid-June that public safety answering points (PSAPs) in four counties — Fayette, Jessamine, Garrard, and Lincoln — could now exchange text messages with 9-1-1 callers, Lexington Mayor, Linda Gorton, called the move “a huge step forward in public safety.” Since that time, Marion County and Edmonson County also now support text-to-911 calls, and additional counties are expected to follow. All of these moves are possible thanks to some cooperative decision-making that started a decade ago.

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Three Ways NG9-1-1 Call Handling Is Helping the Gwinnett County E911 Center Increase Efficiency

Posted by Tony Parrott | VP of Sales on July 09, 2019

When Gwinnett County, Georgia, upgraded to Next Generation 9-1-1 (NG9-1-1) call handling, E911 Center operations immediately improved. Tony Parrott explores the new efficiencies.

Until recently, the team at the Gwinnett County Police Department’s E911 Center in Georgia was using an end-of-life legacy system to manage the one million 9-1-1 calls the Center receives each year. Today, the team is processing calls faster and more efficiently with our Guardian 9-1-1 Call Handling solution. Shortly after the upgrade was complete, we talked to the Gwinnett County team to learn more about the improvements they’ve been able to make.

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Meeting the Need for Speed in Phoenix and Maricopa County

Posted by Tony Parrott | VP of Sales on July 03, 2019

Tony Parrott explains how Solacom helped Maricopa Region 911 bring lightning-fast NG9-1-1 call routing and delivery to more than four million people in Arizona.

As home to more than half the population of Arizona, including the city of Phoenix, Maricopa County is the fourth-most populous county in the country. That means the team at Maricopa Region 911 has one of the most challenging mandates in the country. It also means everyone involved in upgrading the Maricopa Region 911 network routers knew that a network interruption or failure during the transition could have catastrophic results.

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How Cybersecurity Services Reduce Worries and Risks in an NG9-1-1 World

Posted by Gilles Ferland | VP of Product Management on June 19, 2019

Gilles Ferland explains how the right combination of expert cybersecurity services helps PSAPs prevent, detect, and quickly recover from cyberattacks.

While all public safety answering points (PSAPs) are experts in public safety, most are not experts in cybersecurity. They simply don’t have the IT staff or the budgets needed to keep pace with rapidly evolving cyberthreats. To ensure adequate protection as they move to Next Generation 9-1-1 (NG9-1-1) systems, PSAPs will need help from cybersecurity experts who specialize in public safety infrastructure. Here’s why.

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Keeping Up With Texting Technologies

Posted by Daniel Biagé | VP of R&D on April 19, 2019

Just when you’ve got it all figured out, it’s time to start thinking about the next evolutions in texting technologies. Daniel Biagé looks into the not-too-distant future of texting.

Texting is like every other technology — it’s continuously evolving and becoming more sophisticated. That means supporting text-to-911 is only the beginning for public safety answering points (PSAPs). Just as people expect PSAPs to support text-to-911 today, they’ll expect them to support more advanced texting capabilities as they become available. And, before we know it, supporting texting capabilities beyond text-to-911 will become mandatory.

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What It’s Going to Take to Meet NG9-1-1 Demands

Posted by Daniel Biagé | VP of R&D on March 29, 2019

To meet the demands of NG9-1-1 call handling and management, PSAPs must adopt the right deployment strategy. Daniel Biagé takes a closer look at what that means.

Historically, most public safety answering points (PSAPs) have relied on a diverse collection of solutions that get the job done, but weren’t designed to work together as a cohesive whole. But, sticking with this approach as they evolve to Next Generation 9-1-1 (NG9-1-1) systems would be a big mistake. Call volumes will be too high, call types will be too varied, and there will be way too much data to process.

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Solacom and Comtech Deliver Better NG9-1-1 Together

Posted by Pierre Plangger | President on March 08, 2019

The acquisition of Solacom by Comtech creates the most comprehensive portfolio of standards-compliant public safety products and services for PSAPs.

The one thing we can count on in our industry is change.This month, our corporate structure changed with the acquisition of Solacom by Comtech. With the conclusion of this process, our team is now a part of the Comtech family. While this creates a few internal adjustments, the change in our corporate ownership will be transparent to our customers. On a day-to-day basis, it’s business as usual. As a subsidiary of Comtech, our team will continue to deliver Solacom’s call handling and management solutions directly to PSAPs nationwide. 

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Why PSAPs Should Be Excited About Smart Cities

Posted by Daniel Biagé | VP of R&D on February 05, 2019

Smart city technologies will give PSAPs new opportunities to become more proactive, improve situational awareness, and accelerate response times. Daniel Biagé explains.

Smart cities are a hot topic these days. Powered by the latest advances in wireless technologies, smart cities will use the Internet of Things (IoT) to connect and automate processes, devices, and systems. Smart cities will operate in more efficient and environmentally friendly ways. They’ll deliver services more cost effectively. Perhaps most importantly, smart cites will be safer cities.

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Everything Needed to Locate Wireless Callers Faster

Posted by Daniel Biagé | VP of R&D on November 22, 2018

Daniel Biagé summarizes the four key components PSAPs need in NG9-1-1 call handling and management systems to quickly pinpoint wireless caller location.

If you’re a regular reader of this blog, you may have noticed that we’ve written a few pieces about the capabilities available in NG9-1-1 systems to help PSAPs locate wireless callers faster. We’ve emphasized the topic so strongly because it’s fundamental to PSAPs’ operations. If you can’t locate callers, you can’t help them. And, if it takes too long to locate callers, it may be too late to help them.

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Pinpointing Wireless 9-1-1 Calls Keeps Getting Better

Posted by Nancy MacDonald | VP Business Development on October 16, 2018

Nancy MacDonald explains how PSAPs using Guardian 9-1-1 Call Handling and Guardian Map can receive accurate device-based location information for 9-1-1 calls made with smartphones. 

It’s difficult not to pay attention when stories make the news about the challenge public safety answering points (PSAPs) face when trying to find someone calling 9-1-1 from a mobile phone. Headlines like Why Uber Can Find You but 9-1-1 Can’t are alarming because pinpointing accurate location data — and quickly — is a crucial first step in any emergency response situation.

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